ShipWright help

Deliveries and Needs Review

The Operations console and Jobs surfaces show delivery jobs, review queues, dispatch state, and operator actions.

All help

What this screen does

  • Summarizes active deliveries, completed work, and jobs requiring attention.
  • Turns raw job state into diagnosis, impact, and recommended action.
  • Shows route, driver, attempts, timeline, payment, and operator controls for each job.

What to do next

  • Start with Needs Review before creating new work.
  • Open the job detail for every BLOCKER item.
  • Retry dispatch only when the driver fixture or dispatch condition has been corrected.

Status meanings

StatusMeaningNext action
REQUESTEDA job exists and is waiting for dispatch or assignment.Watch dispatch attempts.
DISPATCH_FAILEDNo driver accepted or no eligible driver was available.Retry dispatch or assign manually.
ASSIGNEDA driver has accepted or been assigned.Track progress to pickup.
EN_ROUTE_PICKUPDriver is travelling to pickup.Monitor tracking and timeline.
PICKED_UPDriver has collected the order.Monitor route to drop-off.
EN_ROUTE_DROPDriver is travelling to the customer.Prepare for POD and delivery completion.
DELIVEREDThe driver completed delivery.Confirm payment capture/order completion.

Related guidance

Pilot fallback playbooks

Open the related ShipWright guidance.

Operator actions

  • Use /app for the workspace command summary and Needs Review queue.
  • Use /app/jobs to create controlled pilot deliveries and inspect all jobs.
  • Use the job detail decision banner for retry dispatch, payment, cancellation, or manual assignment decisions.

Common problems

  • No eligible drivers: create or bring online a staged driver with the right vehicle and nearby location.
  • Payment method required: collect or authorize payment before expecting the job to continue.
  • No live coordinates: tracking remains empty until a driver is assigned and sends location updates.
  • Repeated dispatch failure: inspect dispatch attempts on the job detail page.