ShipWright help

Operate the pilot flow with evidence.

Short practical guides for the current product: onboarding, orders, deliveries, driver execution, payments, and staging troubleshooting.

Open operations
Getting started

Sign in, create the business workspace, and prepare the pilot restaurant.

Orders

Read customer orders from the public restaurant checkout and linked delivery state.

Deliveries

Use Operations, Jobs, Needs Review, and job detail decision surfaces.

Driver

Operate the staged driver flow: availability, offers, delivery progression, and POD.

Payments

Understand Stripe test payment states, authorization, capture, and common blockers.

Pilot operations

Use the fallback and escalation playbooks for dispatch failures, blocked deliveries, cancellations, and support handoff.

Troubleshooting

Resolve common staging, auth, dispatch, payment, and setup issues.