ShipWright help
Customer orders
Business operators can view paid customer orders created from public restaurant checkout and inspect the linked job and payment state.
What this screen does
- Lists customer orders created by the branded restaurant route.
- Shows order, payment, and linked delivery status in one business view.
- Turns each order into a clear operator decision surface from payment through fulfilment.
- Lets operators jump from an order to its delivery job.
What to do next
- Review new paid orders from /app/orders.
- Open blocked orders and resolve the linked job from /app/jobs/[jobId].
- Use the public restaurant route to run controlled checkout tests.
Status meanings
StatusMeaningNext action
PAYMENT_AUTHORIZEDStripe authorization succeeded and the delivery can proceed.Monitor the linked job.
FULFILLEDThe linked delivery is delivered and payment is captured.No operator action required.
PAYMENT_FAILEDCheckout or authorization failed.Ask the customer to retry payment if this is a live pilot.
DISPATCH_FAILEDThe linked delivery job did not secure a driver.Open the job and retry dispatch or assign manually.
Related guidance
Operator actions
- Use the queue filters to separate new/authorized orders, in-delivery work, fulfilled records, and payment failures.
- Open the order detail to review customer, items, delivery address, payment, and linked job.
- Open the linked delivery job when dispatch or delivery state needs action.
- Treat dispatch failures as operational blockers even if payment is authorized.
Common problems
- No orders yet: the public checkout has not produced a paid customer order for this workspace.
- Dispatch failed: the order was paid but no eligible driver accepted or received the offer.
- Payment failed: the order cannot progress until payment is resolved.
- Order unavailable: the current operator does not have access to that restaurant/org.